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Customer Service Automation


Topic: Automate e-mail correspondence with text and graphics Clips
 


Automate e-mail correspondence. Create text shortcuts for standard greetings, FAQ responses, customer service phrases, etc. For less commonly used responses or to insert graphics, use the QuicKeys Clipbook. With the Clipbook you don't need to remember hot keys for each text item - just call up your Clipbook, select the desired clip and insert.

 
Source: TRIGGERED QuicKeys newsletter article | Read It | Top

Topic: Swap adjacent characters quickly with the press of one key
 


Make a short sequence whose purpose is to swap the position of two characters. If you spend a lot of time working with text, this can be a valuable shortcut. The makers of BBEdit® (a popular high-end text editor) find this type of operation useful enough to give it its own menu item and hot key...

 
Source: TRIGGERED QuicKeys newsletter article | Read It | Top

Topic: Paste boiler plate text into any document
 


QuicKeys can type frequently used text for you, storing an unlimited number of text blocks for quick access. The Type Text shortcut is detailed in a tutorial from the QuicKeys for Windows User Guide (linked below); it uses a hot key to automatically type your name, company and address.

 
Source: QuicKeys User Guide (p.71-73) | Read It | Top

Topic: Create date-stamped letterhead and preformatted letters
 


"If you write letters, create a QuicKeys sequence to automate the process so you're ready to start typing your letter in just one step:

(1) Open Microsoft Word
(2) Open a blank letterhead document
(3) Arrow down to insert the date
(4) Arrow down and insert the Closing and your signature
(5) Arrow up to move the cursor to the insertion point where you want to start typing"

 
Source: QuicKeys Product Review | -- | Top

Topic: Overcome Stationary document date issues with QuicKeys
 


"Do you ever want to open your stationery, put in today's date, and get ready to type? Doing this in Microsoft Word can be a problem. Your choices are to make a stationery document that puts in today's date. Then if you ever open that document again, the date will be changed to the date you opened it, losing the date that was originally on the document. If you put in the date the document was last saved, you run into similar problems. My work-around involves a sequence that opens my stationary document (which is saved as a WORD template to preserve formatting), sends a shortcut to center text, inserts the date, brings the text back to left-justified, and puts the cursor right where I want to type. By dragging the shortcut from the shortcut list to the desktop, I create a mini-application that does all of this when I double click it. I then put it into my launch bar, and I have a very easy way to write a letter with the date it was created just where I want it- and the next time I open the letter, the date stays the same. I needed to add a "pause 1 second" so WORD could catch up to QuicKeys."

 
Source: Customer Submission by Russ Palmeri | Screenshot | Top

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