E-mail Support
Registered owners of the current version of our products are eligible to receive free e-mail support on issues relating to:
 • Installing the product.
 • Understanding documented features of the product.
 • Troubleshooting unexpected behavior encountered while using the product.

Select your product from the left sidebar to see if your version qualifies for phone support and access to our e-mail support forms. Our target time for providing a response is 1 business day.

Telephone Support
Registered owners of the current version of our products are eligible to receive 30 days of free phone support (starting with their first call) on issues relating to:
 • Installing the product.
 • Troubleshooting unexpected behavior encountered while using the product.
 • Understanding documented features of the product. Our role in assisting you with the product extends to helping you understand how the product works - not directly implementing product features in a specific project. See the Fee-Based Support Services section of this page for more information on the customized product services we offer.

Technical Advisors are available Monday through Friday from 8:30 to 4:30 Central Time. To contact our support department by phone, call 515-221-1803. IMPORTANT NOTE: You will be required to provide your product serial number and credit card information up front in the event that your support request isn’t covered under complimentary support. The technical support advisor will determine if your support issue is complimentary or billable.

E-mail support on non-current versions
Complimentary e-mail support is available to registered users on current versions of our products. We encourage users running previous versions of our products to upgrade. However, we do continue to support many non-current versions of our products. The charge for support on non-current versions is $25.

Select your product from the left sidebar to obtain information on product upgrades and updates, what level of support your version qualifies for and to access our e-mail support forms.

Telephone Support
After 30-days of complimentary support, fee-based phone support is available for $25 per incident.

Technical Advisors are available Monday through Friday from 8:30 to 4:30 Central Time. To contact our support department by phone, call 515-221-1803. You will be required to provide your product serial number and credit card information before being transferred to a Technical Advisor.

QuicKeys Custom Shortcut Creation Service
We now offer a custom shortcut creation service to help you get QuicKeys shortcuts set up and tailored to your business needs*. If you are interested in having us create a QuicKeys shortcut for you, just complete this form. We will review your request and let you know if we can create the shortcut for you and how much it will cost.

* This service is only available to QuicKeys X3 and QuicKeys for Windows 3 users. Also, our ability to create shortcuts for customers is limited by the software and systems we have access to in our software library.

Technical Support Packages
In addition to per incident support calls, we offer the following Support packages:

You can purchase technical support online or call 515-221-1803 to place an order